Privacy Policy

Information We Collect
We may collect the following categories of information:

a. Personal Information:
Name, contact information, date of birth, demographic details.

b. Health Information (PHI):
Medical history, symptoms, treatment records, medication usage, provider notes, and diagnostic results.

c. Technical Information:
IP address, browser type, device identifiers, and usage analytics.

d. Payment and Insurance Information:
Billing data, insurance policy details, and payment method information.

e. Communication Records:
Emails, chat transcripts, and messages submitted via forms or telehealth portals.

 

Use of Telehealth Technology
Find My Focus delivers care exclusively through telehealth using secure, HIPAA-compliant video platforms, such as Zoom for Healthcare. During sessions, a licensed medical assistant or clinical staff member may be present to support documentation and care coordination. Patients will be informed of staff participation at the beginning of each session.

By engaging in a telehealth visit, you acknowledge and consent to the use of these platforms and the presence of authorized support personnel.
 

How We Use Your Information
We use collected information to:

• Provide medical care and treatment

• Coordinate prescriptions and lab services

• Schedule and manage appointments

• Submit insurance claims and process billing

• Respond to inquiries or service-related issues

• Improve platform functionality and patient experience

• Comply with legal, regulatory, and licensing requirements

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Data Security
We implement strong administrative, physical, and technical safeguards to protect your data, including:

• Encryption of electronic communications

• Access control and staff authentication

• Secure server infrastructure

• Ongoing monitoring for vulnerabilities and threats

• Access to your information is limited to personnel with a legitimate business or clinical need. All staff adhere to HIPAA policies and confidentiality agreements.

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Cookies and Website Tracking
Our website may use cookies and other tracking technologies to improve your experience and monitor site performance.

Cookies may store preferences or help analyze site usage.

You may disable cookies through your browser settings, though some features may be limited as a result.

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Information Sharing and Disclosure
We do not sell, trade, or rent your personal or health information. We may share information:

• With your insurance provider for billing purposes

• With your pharmacy or referring provider upon your written consent

• With third-party vendors (e.g., EHR systems, telehealth platforms) under HIPAA-compliant Business Associate Agreements

• When required by law or to protect the safety of you or others

• We require a signed Release of Information (ROI) for any disclosure not permitted by law or covered under treatment, payment, or healthcare operations.

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Referrals
Referral submissions through the Find My Focus platform are handled in compliance with HIPAA and internal confidentiality protocols. Referral data is securely stored and reviewed only by authorized clinical or administrative personnel.

Referrers must ensure that referred individuals have consented to having their information shared with Find My Focus.

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Children’s Privacy
In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect information from individuals under 13 years of age without parental or legal guardian consent. If such data is inadvertently collected, it will be promptly deleted.

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California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and CalOPPA, California residents may:

• Request access to their personal information

• Request deletion of personal information

• Request information on data collection practices

• Opt out of data sharing where applicable

• To exercise these rights, please email support@findmyfocus.com with your request.

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Online-Only Application
This Privacy Policy applies only to information collected through the Find My Focus website and related telehealth platforms. It does not apply to offline activities unless specifically noted.

 

Questions or Concerns
If you have any questions about this Privacy Policy or wish to report a potential privacy concern, please contact: support@findmyfocus.com We are committed to protecting your privacy and will respond promptly to any concerns.
 

Changes to this Privacy Policy
We reserve the right to update this policy as needed to reflect legal, operational, or technological changes. Updates will be posted on this page with a new effective date. Continued use of our services constitutes acceptance of the updated policy.